Why people think you don’t appreciate them, even when you do

shutterstock_22905142 [thank you] (3) - Copy

Silent gratitude isn’t much use to anyone.“ –Gladys Bronwyn Stern

When did you last ask someone how they like to be recognized? Maybe you don’t think you need to ask, because you already know what people want. They want money. Or they want to be acknowledged by leaders. Or, when they hit it out of the park, they want everyone to know about it.

Do they really?

We surveyed more than 16,000 professionals about how they want to be recognized, and for what, and by whom. We found that what one person wants is often different from what someone else wants. And further, that those differences are related to one’s generation, gender, organizational level, and Business Chemistry type. Read the full report for all the findings: The practical magic of ‘thank you’: How your people want to be recognized, and for what, and by whom. Read on here for a summary.

Business Chemistry® is Deloitte’s framework for understanding and engaging different working styles, which was highlighted in HBR in March-April 2017. There are four primary Business Chemistry types, each with unique perspectives and strengths. Pioneers value possibilities and they spark energy and imagination. Guardians value stability and they bring order and rigor. Drivers value challenge and they generate momentum. Integrators value connection and they draw teams together.

Understanding individual worker preferences can be critical to creating an employee experience that is personalized, flexible, and customizable. And using Business Chemistry to frame these preferences helps us identify practical strategies for creating stronger working relationships and inclusive environments where all types excel and thrive.

So, what do people want?

Continue reading “Why people think you don’t appreciate them, even when you do”

Are you ready to beat burnout? Biz Chem’s lead researcher offers insights

Suzanne Vickberg 2018 E WebIf you’re feeling stressed too often, maybe it’s time to consider whether you’re in an environment where you thrive?  If not, how can you find one?

Thrive Global has published a new article with Business Chemistry lead researcher, Dr. Suzanne Vickberg, “Essential Questions to Ask When You’re Stressed, Based on Your Working Style.”

“Our research with more than 40,000 individuals has shown that the four Business Chemistry types experience stress differently. Guardians, who value stability, feel stressed more often than their opposite type, Pioneers, who value possibilities. Integrators, who value connections, are more stressed than their opposite, Drivers, who value challenge. We’ve also found that the types use different methods for coping with stress,” writes Vickberg.

“We experience stress when we perceive a threat to something we care about. And because we don’t always differentiate between big threats and little threats, many of us walk around in a state of heightened stress much of the time,” she said.

Read her new byline and learn more about the key questions that may help you better navigate your next stressful situation.  New_CTA_Component

Engaging Gen Y: 5 tips for CMOs to get the most from millennial talent

Cover ImageThe Wall Street Journal’s CMO Today section has published a new article based on our recent research, “Business Chemistry Reveals the Millennial Mindset.”  In that article they point to five tips that CMOs and other business leaders can use to engage the millennial generation.

“Millennials, the cohort commonly referred to as Generation Me, are most likely to identify with methodical, risk-averse Guardians than with any other type. Given millennials’ reputations for “thinking big” about their career aspirations and impact, this may seem counterintuitive. One possible explanation may be that, early in their careers, millennials were often relied upon—and rewarded for—their attention to detail and ability to follow a structured, methodical approach.”

“Understanding millennials’ work style types is one way that CMOs can engage millennial workers and help strengthen their commitment. In addition, CMOs and other business leaders can consider the following measures to make the most of millennial talent.”

Read the 5 tips for CMOs in today’s article.

Think you know millennials? Think again says new Business Chemistry report

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Download the new report and register today for the upcoming webcast on October 5.

Never mind how old millennials are. The idea of them is 30 years old. It was 1987 when William Strauss and Neil Howe hung that name on the people who would start to graduate from high school at the turn of the coming century.

And ever since, we’ve often heard the same stereotypes: They’re self-centered. Entitled. They value passion over performance. Fulfillment over a full day’s work. And they don’t understand why no one has given them a corner office yet. Now that millennials are deep into the workforce, how well do these stereotypes really hold up?

Where folklore falls short, Business Chemistry helps us look deeper. In the course of three online studies, the Deloitte Greenhouse team used a data-driven approach to see how working styles could aid in our understanding of millennials and how to maximize their strengths.

Business Chemistry uses analytics to reveal how each person reflects four scientifically based patterns of behavior: Pioneers, Drivers, Guardians, and Integrators. Knowing which traits emerge more strongly in which people can help drive more rewarding collaboration among people, within teams–and now, even between generations.

Learn how you can make the most of millennial talent.  Download the report and explore more insights: www.deloitte.com/us/MillennialMindset



Inspired leadership: Four elements effective leaders should master

Confessions_Ep#9_InspiredLeadershipAre leaders born or made?  In this week’s new episode of our Confessions podcast, “Inspired Leadership,” our guest, Steve Schloss, Chief People Officer at the United States Golf Association (USGA), says the answer is… both.

Tune in to hear Steve’s perspective on the qualities that make an effective leader, and the four core leadership disciplines— conscious leadership, connected leadership, informed leadership, and influential leadership—that he believes executives need to master in order to be truly successful.

Business Chemistry’s lead researcher, Suzanne Vicksburg and the Deloitte Greenhouse™ Experience national leader, Kim Christfort will join the conversation to provide their own insights and opinions.

Be sure to keep your ears open for more stories and thoughts from today’s leaders in our next episode, and check out Deloitte’s award-winning Resilience podcast and M&A’s Trends podcast series. Find both on Deloitte.com, Stitcher, or Apple’s podcast app

Want to learn more about which Business Chemistry type might best describe you? Learn more about the 4 Types and share your thoughts with Dr. Suz on Twitter @drsuzbizchem.


The Business Chemistry guide to navigating office holiday parties

‘Tis the sThe Business Chemistry guide to navigating office holiday partieseason for requisite office holiday parties, with the associated potential for social awkwardness as you mingle. At work parties, while there are many things to avoid doing in general (drunken karaoke probably being high on that list), there are also things that are particularly unappealing to specific individuals based on their different working styles. So to help make your interactions as pleasant as possible this season, here’s a quick list of what to do, and more importantly what NOT do, with each of the four main working styles you’ll see across your bosses and co-workers.

Continue reading “The Business Chemistry guide to navigating office holiday parties”

Have a tough nut to crack? Play Biz Chem 20 Questions


A friend recently tried to convince me to try a really out of the way sushi restaurant. I live in Southern California, so sushi restaurants are a dime a dozen.

I asked her, “Why would I travel so far for this one?”

In response, she provided several other restaurant options, but outlined the reasons why her choice was better than the others. She sent me reviews and ratings. She also forwarded GPS directions, including several different routes, and assured me we could avoid traffic if we chose the right route for the right time.

My friend hasn’t yet read this blog, and she doesn’t know about Business Chemistry. If she did, she might have considered my Business Chemistry type—I’m a Pioneer–and realized that convincing me to try a new restaurant isn’t that difficult. All she had to say was that the celebrity chef was creating unique taste combinations that we couldn’t get anywhere else, and she had landed a coveted reservation. I’d have headed straight for my car!

Understanding someone’s Business Chemistry type can give us important clues about how to best relate to them. Dr. Suz recently wrote a series of posts that highlighted tips for interacting with each personality type and hints for how to recognize the type you’re dealing with. (Click here to read about Drivers, Integrators, Pioneers, and Guardians). But suppose that, like my friend, you don’t yet feel confident in your level of Business Chemistry expertise, and you’re not sure what someone’s type is. How can you figure it out?

If you’d prefer a more systematic approach to creating a hunch about someone’s type, then I have a tool for you… Biz Chem 20 Questions.

To play Biz Chem 20 Questions you’ll answer—you guessed it—20 questions about a person you’re trying to better understand. Each question is based on observable business behaviors and preferences. For example, you’ll indicate whether the person is:

  • more skilled with numbers or words
  • outgoing or quiet around new people
  • risk avoidant or risk tolerant

If you’re not sure of the answers to all 20 questions, don’t worry, you can select “I don’t know” for up to 2 questions and still receive a result.

Once you’ve made your way through the questions, the tool’s algorithm kicks in and provides you with a hunch about the person’s Business Chemistry type. For example, when I answered the questions about my colleague Jill, Biz Chem 20 Questions indicated that she’s likely an Integrator or Guardian.

Remember, a hunch is really just a hypothesis, not a sure thing. Biz Chem 20 Questions narrows things down to two possible types and then identifies the characteristics those two types have in common. That way you’ve got a pretty good chance of identifying some of the person’s important preferences and traits, even without being certain of their exact type.

In addition to providing me with a hunch about Jill’s type, Biz Chem 20 Questions offers interaction tips for engaging with her. To better connect with Jill, the tool suggests I create structure and routine in my interactions with her and allow her time to make a decision. It also warns against downplaying the importance of tried and true ideas, or being too blunt or direct in my conversations.

Each time you complete a hunch using Biz Chem 20 Questions your results will be saved in the system so you can revisit them at any time. If you get to know someone better you can return to the tool to refine your hunch. Additionally, you can override the system and insert your own hunch about the person’s type if you strongly believe it’s different from what the tool suggests. And if you’re concerned about confidentiality, you can simply use initials or a pseudonym, rather than the person’s actual name.

There are no limits on how many hunches you can save in Biz Chem 20 Questions, so don’t be shy, create a hunch today and you’ll be well on your way to mastering the art of Business Chemistry!

(Click here to access Biz Chem 20 Questions or type businesschemistry.deloitte.com into your browser)

Danielle Fowle
Danielle Fowle is the Business Chemistry Operations Lead for Deloitte’s Leadership Center for Clients. Danielle brings Business Chemistry Labs to Deloitte clients to help them create more effective relationships with their stakeholders, colleagues and teams.

Not Just Child’s Play: Learning Chemistry From Kindergarteners

Kim Christfort, leader of Deloitte’s Leadership Center for Clients and the US Greenhouses, has written an article that explores how Business Chemistry types can pair with one another in ways that make difference an advantage rather than a disadvantage.

She writes, “When I work with executives in our Leadership Center for Clients, I hear them talk about opposites, largely in reference to other executives. Idealistic vs. skeptical. Data-driven vs. intuitive. And my favorite: reasonable vs. unreasonable. That last one in particular captures my attention because it isn’t just an observation; it’s an interpretation. And that’s where things can get interesting.”

Read her entire article about using differences to your advantage published in Workforce.  You can also follow Kim on Twitter @Christfort.

Kim Christfort heads Deloitte’s Leadership Center for Clients Group (LCC), which helps executives tackle tough business challenges through immersive, facilitated Lab experiences and client experience IP such as Business Chemistry. As part of this role, Kim leads US Deloitte Greenhouses, permanent spaces designed to promote exploration and problem solving away from business as usual.

This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collective, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication.
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.