The Business, Life, and Coffee Podcast hosted by Joey Price, CEO of Jumpstart HR, speaks with Kim Christfort, National Managing Director of The Deloitte Greenhouse Experience team. Kim shares her insights on Deloitte’s newly published research, Business Chemistry in the C-suite. They also discuss how Business Chemistry can help forge stronger working relationships and how leaders can accomplish more with diverse teams. Listen and share your thoughts!
Are you a Pioneer, Guardian, Driver, or an Integrator? The hosts of ABC’s Good Morning America talk about Business Chemistry’s four different personality types and the research published in Harvard Business Review. Don’t miss Lara Spencer’s response as they determine which Business Chemistry type best describes their leadership style.
Harvard Business Review has released a new podcast with Deloitte Greenhouse Experience National Managing Director Kim Christfort, who talks about the different personality styles in an organization and the challenges of bringing them together. Deloitte’s Business Chemistry system helps companies better understand personality styles and capitalize on their cognitive diversity. She and Suzanne M. Johnson Vickberg coauthored the article, “Pioneers, Drivers, Integrators, and Guardians” in the March-April 2017 issue of Harvard Business Review.
“What drives the success of C-suite executives? National Managing Director for the Deloitte Greenhouse Experience Kim Christfort reveals the results of a survey of nearly 700 executives that shows while they are similar to many professionals, they are unique in their approach to problems in creative thinking.”
From the Daily Mail’s article: When it comes to work, do you like to jump into a project and see what happens, or do you prefer to take a more measured approach? How you work can define your work personality, according to a new Deloitte-published study on the science of Business Chemistry.
Every team is a mix of these personality types. Here’s how to get the best out of any combination.
Organizations aren’t getting the performance they need from their teams. That’s the message we hear from many of our clients, who wrestle with complex challenges ranging from strategic planning to change management. But often, the fault doesn’t lie with the team members, our research suggests. Rather, it’s often leaders who fail to effectively tap diverse work styles and perspectives—even at the senior-most levels. Business Chemistry can help.
A first step is to identify the work styles of your team members and begin to consider how similarities and differences are beneficial or problematic. How many detail-oriented Guardians do you have versus big picture Pioneers? What’s the balance of competitive Drivers with consensus-oriented Integrators? How are these diverse styles complementing or conflicting with one another?
Next, it’s time to actively manage those similarities and differences. Read our full article in Harvard Business Review for more detail on these strategies for doing so.
- Pull your opposites closer. Often, the biggest pain points are in one-on-one relationships, when opposite styles collide. By pulling your opposites closer—having them work together on small projects, and then bigger ones if it’s working out—you can begin to create complementary partnerships on your teams. It’s also important to pull your own opposites closer to you, to balance your tendencies as a leader.
- Elevate the “tokens” on your team. When a team’s makeup is lopsided, cognitive bias can creep in, often leading to “cascades” or momentum that carries the team in the direction of the most common viewpoint. Your goal here should be to elevate minority perspectives on the team without turning others off. This way you can benefit from all the perspectives represented, not just those in the majority.
- Pay close attention to your sensitive introverts. While a cascading team may lose out on contributions from any style that’s in the minority, members who are most introverted or sensitive can be at greatest risk of being drowned out. So that you don’t lose out on the unique strengths brought by these types, make an effort to understand how the team’s ways of working are supporting them to make their best contribution, or not.
Dr. Suz is the Greenhouse Team’s very own social-personality psychologist, which means she studies how people’s thoughts, behaviors and preferences are influenced by both who they are and the situations they’re in. She uses Business Chemistry to help teams explore how the mix of perspectives brought by their individual members influences their work together. Follow her on Twitter @DrSuzBizChem
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
Copyright © 2017 Deloitte Development LLC. All rights reserved.
We are excited to announce our new podcast series, Confessions. Hosted by Kim Christfort, National Managing Director of the Deloitte Greenhouse Experience, each episode explores true stories of workplace success and failure that all come down to one thing–Business Chemistry.
Learn how Business Chemistry can help you understand your own working style and how it’s similar to or different from others. Listen in as Kim talks with Suzanne Vickberg (Dr. Suz), Lead Researcher for Business Chemistry. Together, they’ll discuss techniques you can use to flex your style, improve your working relationships, and build stronger teams.
“The monster that harmony made,” is our first episode and explores Betsy’s efforts to guide a team that’s enthusiastic about achieving project success, but whose desire for harmony creates one monstrous roadblock. Can too many similar working styles hinder success?
Listen today on your favorite device.
A new byline by Selena Rezvani reveals that leaders who stereotype Millennials without noting working style differences within the demographic are missing a big opportunity to leverage this group’s strengths to achieve organizational breakthrough.
“As we take known generalized characteristics of each generation and apply them to the workplace, we’re left with a degree of useable information, but in some ways, our insights may be incomplete. That means that HR and talent professionals can be limited to broad simplifications of entire age groups, which doesn’t necessarily translate to breakthrough employee programs or initiatives.”
Get tips on how to use Business Chemistry to engage Millennials by reading the entire article on HR People + Strategy.
A couple of weeks ago Deloitte’s Business Chemistry team released our research on Business Chemistry & stress. It’s been really exciting to see it get picked up by the media and to observe which aspects of the research various outlets choose to focus on. People are really interested in this thing called stress. [We knew that. It’s why we’ve been studying it. :-)]
A sampling of the articles out there…
- Entrepreneur.com: How Your Personality Type May Be Stressing You Out at Work
- Businessinsider.com: There are 2 types of people who tend to get overly stressed at work
- Time.com: How to Bounce Back Quickly After Making a Mistake at the Office
- Inc.com: 5 Surprising Reasons Why You’re Super Stressed Out at Work
I should add as a proof-point of our own findings that I am a Guardian and a Dreamer, that we made a fair number of “mistakes”–not in the research itself, but in the process of getting it launched out into the world–and as a result I experienced quite a lot of stress along the way!
Several weeks ago Dr. Suz wrote about the decision-making styles of the Business Chemistry types. Now, Kim Christfort, leader of Deloitte’s Leadership Center for Clients and the US Greenhouses, has been interviewed by Retail Leader Magazine about the same topic. In the article Decisions, Decisions Kim was asked “What are the traits and factors, both internal and external, that allow CEOs to make good decisions?”
Kim explained that different approaches are appropriate in different situations and outlined how each of the four Business Chemistry types can bring value. “A company that needs to effect a massive transformation and follow a bold new vision might benefit from Pioneer characteristics, while a company that’s highly creative might need Guardian characteristics to help keep it on track…” She went on to say “A company that’s facing rapid growth and disruption, that needs to make tough decisions and execute quickly, might benefit from Driver characteristics, while a company that’s trying to appeal to new customer segments might need Integrator characteristics to help it relate.”
This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collective, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication.
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.